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Your Questions, Answered
A: Shipping typically takes 10–15 business days, depending on your location. Please note, delays may occur during holidays or due to unforeseen circumstances.
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us at info@t-pets.com to initiate a return.
A: Yes, you can cancel your order within 24 hours of placing it. Please email us at info@t-pets.com with the subject line "CANCEL" and your order number.
A: If your item arrives damaged, please contact us immediately at info@t-pets.com with your order number and a photo of the damaged product. We’ll send a replacement free of charge.
A: Feel free to reach out to us anytime at info@t-pets.com. Our friendly support team is happy to assist and will respond within 24 hours.