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- Description
- Shipping & Returns Policy
Shipping Information
- Processing Time: Orders are processed within 1–3 business days.
- Shipping Time: Estimated delivery is 10–15 business days, depending on your location.
- Worldwide Shipping: We deliver to most countries across the globe!
Returns Policy
- 30-Day Returns: You can return items within 30 days of receiving your order.
- Eligibility: Items must be unused, in their original packaging, and include proof of purchase.
- How to Start a Return: Email us at info@t-pets.com to request a return. Once approved, we’ll provide a return shipping label and instructions.
Damaged or Incorrect Items
- Please inspect your order upon delivery. If an item arrives damaged or incorrect, contact us within 48 hours at info@t-pets.com with your order number and photos. We’ll send a replacement or refund promptly.
Shop with confidence knowing your satisfaction is our priority!
Your Questions, Answered
A: Shipping typically takes 10–15 business days, depending on your location. Please note, delays may occur during holidays or due to unforeseen circumstances.
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us at info@t-pets.com to initiate a return.
A: Yes, you can cancel your order within 24 hours of placing it. Please email us at info@t-pets.com with the subject line "CANCEL" and your order number.
A: If your item arrives damaged, please contact us immediately at info@t-pets.com with your order number and a photo of the damaged product. We’ll send a replacement free of charge.
A: Feel free to reach out to us anytime at info@t-pets.com. Our friendly support team is happy to assist and will respond within 24 hours.